We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01st September 2019.
What we collect
We may collect the following information:
- Name and job title
- Contact information including address, telephone number and email address
- Demographic information such as postcode, preferences and interests
Payments and credit card details
We use a third party payment service provider (Stripe) to take payments through our website. Stripe are responsible for taking and processing your payment details. We do not take or store your payment details within our website. For information see https://stripe.com/gb/guides/general-data-protection-regulation
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, for internal record keeping and/or to process orders through our online shop. The contact form on this website does not add you to mailing list and is only used to respond to your enquiry.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This includes using SSL (Secure Socket Layer) Technology and data encryption.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use Google Analytics cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you consent to receiving marketing material from us in the future.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us or emailing us at email@example.com
We will not sell, distribute or lease your personal information to third parties unless under any circumstances. We will only use your personal information to deal with any enquires you make and to allow us to do business with you.
Under the Data Protection Act 1988 and General Data Protection Regulations you may request details of personal information which we hold about you by making a subject access request to firstname.lastname@example.org or by writing to us at Grand Tour Coffee Company, 48 Park Street, Abergavenny, NP7 5YB.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
You may request that any information we hold about you is deleted and we will do so unless there is a legal basis for us to retain that information.